Sooq Live is a marketplace for Bahrain, published by an individual developer in the Kingdom of Bahrain, for used cars and new and used spare parts. This policy explains, in plain words, what information we collect, why we collect it, who we share it with, and the choices you have. By using Sooq Live you agree to this policy.
1. What we collect
- Account: your email address, display name and optional profile photo. You can sign in with Apple, Google, email and password, or continue as an anonymous guest. A guest gets a random ID only, with no name or email.
- Alerts: if you turn on alerts, a device push token (Expo) and your alert preferences (for example the brands, models and price range you want to hear about).
- Your activity in the app: favourites and the sellers you block.
- Listings you post: the car details, photos, description and one phone number. The phone number is shown publicly on your listing so buyers can WhatsApp or call you. By posting a listing you agree to this.
- Parts orders: your name, mobile number, area and address note, your note to the seller, the photos and note of any problem report, and the BenefitPay number you give for a refund.
- Reports you file about a listing.
- Feedback messages you send us.
- Listing statistics: aggregate counters on each listing (views, opens, contacts). These are totals only; we do not track which user viewed what.
We do not collect your location, contacts or advertising identifiers, and the app contains no advertising SDKs.
2. Where the listings come from
- Cars posted directly by users of the app.
- Spare parts, new and used: listed by partner sellers and marked New or Used; the part is sold to you by Sooq Live, and the partner seller is not named to you.
- Market statistics ("market average", "market report"): compiled as aggregates from public listing asking prices across Bahrain. Individual competitor listings are never shown. All price figures are estimates from asking prices, not valuations.
3. How we use your information
- To run the app: sign you in, show listings, save your favourites and send the alerts you asked for.
- To show your listing, including your phone number, to buyers.
- To check listings before publication: listing text and photos are processed automatically to extract car details and to review them for safety.
- To handle reports and keep the marketplace safe.
- Parts orders: to route your order to partner sellers (they see your area, your note and your car details only), to give the assigned driver your name, mobile number and address for the delivery or the return pickup, and to handle returns and refunds.
- To reply to your feedback.
4. Who we share it with
- Google Firebase (Google LLC): sign-in, database, file storage, cloud functions and hosting.
- Expo push service: delivers alerts to your device.
- OpenAI: listing text and photos are processed for car-detail extraction and safety review; on the parts side, chassis-plate and part-label photos are read and catalogue part names are translated. No account data is sent.
- Other users: your listing (details, photos and phone number) and your display name are public inside the app.
- Partner sellers: your area, your note and your car details only — never your name or mobile number.
- Delivery drivers: your name, mobile number and address, for the delivery or the return pickup.
- Our admin staff who run parts orders and returns.
- Authorities, when the law requires it.
We never sell your data and we do not use advertising SDKs.
5. How long we keep it
- Account data: until you delete your account.
- Listings: until you delete them or they expire (each listing lives 30 days and can be renewed).
- Reports: kept as moderation records; the reporter is anonymised after their account is deleted.
- Parts orders and their photos: kept as transaction records for 5 years (Bahrain commercial record keeping), even after you delete your account; your name, phone number, address and notes are removed from them when the account is deleted.
6. Your choices
- Edit, renew, mark sold or delete your listings from "My cars".
- Cancel a parts order before the driver collects it, from "My parts orders".
- Turn alerts on or off in Settings or in your device settings.
- Block sellers and report listings from any listing screen.
- Delete your account: Settings → Delete account. This deletes your sign-in and a server job purges your user data, listings, photos, feedback messages (parts order records are kept as described above). You can also visit https://sooq-live.com/deleteAccount, or email info@sooq-live.com from your account email address; requests are processed within 7 days.
7. Security
We use Firebase authentication, encrypted connections and server-side access rules. No method of storage or transmission is completely secure, so we cannot promise absolute security.
8. Children
Sooq Live is not directed at children under 13 and we do not knowingly collect their data. Posting a car or ordering a part requires you to be 18 or older. If you believe a child has given us personal data, email info@sooq-live.com and we will delete it.
9. International transfers
Our service providers may process your data outside Bahrain. We rely on their contractual and technical safeguards to protect it.
10. Changes to this policy
We may update this policy from time to time. The new version will be posted here and at https://sooq-live.com/privacyPolicy with a new date. Continued use of the app after a change means you accept the updated policy.
11. Contact
Questions or data requests: info@sooq-live.com
Website: https://sooq-live.com